RETURNS
What items can I return?
Full-priced footwear purchases can be returned for an exchange, store credit, or refund, as long as they are returned within 30 days of receipt and in as-new condition with all original packaging and components included. For hygiene reasons, socks an
How do I return my FRANKIE4 order?
You can return online orders by posting them back to us or by visiting a FRANKIE4 Concept Store. If returning by post, you can request a prepaid return label (for Australian exchanges valued over AUD $185 or store credit). Returns via post for exchan
Can I exchange my online order?
Yes! Exchanges can be made online or in-store. If your exchange is over AUD $185 and you’re in Australia, we can provide a prepaid return label. If the exchange value is under AUD $185, a $12 shipping fee applies for online returns. Sale terms and co
Can I return my order if I’m an international customer?
Yes, international customers can return eligible items, but return postage is at the customer’s expense.
What is the FRANKIE4 concept store return policy?
Most purchases made in-store at a FRANKIE4 Concept Store can be returned online or in-store within 30 days, provided the shoes are unworn and in their original packaging. Applicable purchases made between 25th November and 31st December 2025 are elig
Can I return my socks?
For hygiene reasons, we are unable to offer returns for socks or sockettes unless the packet is unopened, or the product is deemed faulty.
How long will it take for my return to be processed?
Once your return arrives back with us, please allow up to 6 business days for it to be processed. Refunds will be issued back to your original payment method, while exchanges and credits will be confirmed by email.
I bought my shoes on sale, can I return them?
Footwear purchased on a sale or markdown may not be eligible for our standard return policy. The return outcomes for sale and discounted shoes differs based on the value of the discount.Styles discounted 10-25% offSales under this offer are eligible
Will I receive a refund on the duties and taxes I paid for my international order?
Duties and taxes are set by your local customs authority, and unfortunately we’re unable to refund these charges.
Can I still receive a refund if I paid with Afterpay?
Yes - when processing your return, your refund will be issued via Afterpay. Any installments that have been paid will be refunded to you, and any future installments will be cancelled.
What if I no longer have the original packaging?
All footwear must be returned in an as-new and unworn condition, with all original packaging and components included. This includes the original shoe-box, and any Sole Saver Pack or Custom Control components. Please refrain from taping the shoe-box s