PRODUCT INFORMATION
Do you have a sizing guide?
Yes! Our online Sizing Guide here helps you pick the perfect size for each style. If you need further assistance, our friendly Customer Care team are ready to help out!
What country is FRANKIE4 sizing based on?
Our shoes use Australian sizing. If you’re shopping from overseas, check the sizing chart for conversions to your local sizes.
I have a wide foot, will your shoes fit me?
Many FRANKIE4 styles are designed to accommodate wider feet, and our Custom Fit Pack (removable footbeds and forefoot cushions) allows for extra adjustability.
I have a narrow foot, will your shoes fit me?
Yes! Our shoes provide a snug fit for narrower feet, and you can adjust the fit with our different Sole Saver Pack footbeds.
Do FRANKIE4 shoes accommodate orthotics?
When looking for an orthotic friendly option, the key is finding the styles to accommodate the volume and shape of your orthotic without affecting your fit. Comfort is key - so finding the right style is important.Most of our flat or sneakers styles
My heel is slipping. What can I do?
Heel slipping is often solved by adjusting the Sole Saver Pack footbeds or adding the forefoot cushion. If the problem persists, contact our Customer Care team for personalised advice.
Are FRANKIE4 sandals and slides orthotic friendly?
Orthotic friendly slides and sandals can become quite ‘chunky’. Our designers (including Podiatrists) have designed styles that will give you the support you crave without the bulk.On the surface, some of our sandals may look flat, but the support an
Will the leather in your shoes soften with wear?
FRANKIE4’s are made with high-quality leathers. Any natural material, like leather, will conform and mould to areas that are under pressure. So yes, with wear, the shoes will soften and mould like any leather shoe.
I have heel and/or arch pain (plantar fasciitis), will FRANKIE4's be suitable for me?
Founded by Podiatrists, our footwear is designed with body mechanics in mind, with the aim to alleviate and prevent heel and arch pain, plantar fasciitis, and forefoot pain.You can read more about how our styles alleviate and prevent heel pain here.
I have bunions, will FRANKIE4’s be suitable for me?
Styles that include our Sole Saver Pack®️, enable you to adjust the footbed set up to provide you with additional space at the toe box, giving the bunion some extra room to sit in. Simply remove the full-length footbed and replace with the half-lengt
Are any FRANKIE4 styles a good walking or travelling shoe?
We love the feedback we receive from our FRANKIE4 community who travel in our footwear. We would recommend a pair of our sneakers for travelling where you plan on lots of walking. Do keep in mind, due to the soft materials and leather uppers, FRANKIE
What is the Custom Control®️ Pack?
Included with our Mae style is all you need to adjust the fitting to suit your foot type and desired feel under foot.Choose our cushioned FRANKIE4 Lite footbed for a soft, minimalist feel, or the FRANKIE4 Sole Hero® footbed for a more supported feel.
Is FRANKIE4 an Australian brand?
Yes, FRANKIE4 is an Australian brand founded in 2011 by podiatrists Caroline and Alan McCulloch.
Are FRANKIE4's slip resistant?
Selected FRANKIE4 styles in our sneaker & workwear range meet the slip-resistance standards of EN-ISO 20347:2012(SRC) and ISO 13287 (SRB). The following coding provides more information about our slip resistant rating. SRA: tested on ceramic floor wi